I took a look at Google Docs. I created a test document. I can see the benefits of online productivity tools for people who don't have access to software. They can use it online through Google and Zoho Writer.
Google Docs allows for greater collaboration and compatibility when sharing documents through email or when changing from one PC to another. There's no need to worry about different software. The nature of the web-based productivity applications allow for increased interface in a 2.0 environment.
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